Tenant FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    Typically we can not hold a property - but we will certainly do our best to keep your place in line if you need additional time to apply.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    In New Jersey you would pay 1st months rent and 1.5 times the monthly rent for your security deposit. Last months rent is not required in NJ.
  • How old do you have to be to apply?

    You must be 18 yrs old. All occupants 18 yrs of age must apply.
  • Is the deposit refundable?

    Your security deposit is refundable at the conclusion of your lease less any damages beyond normal wear.
  • Who needs a cosigner?

    A consigner would be required if the applicant does not have adequate credit or does not earn a monthly income of 3 times the rent.
  • You have a property I want to rent. How do I apply?

    Please call 856.552.0505 and press option 4 and you will forwarded to our sales team.
  • How do I pay rent?

    The quickest way to pay rent is via the online portal - please click the link under Tenant Log In at the top of our website.
  • I want to get a pet. What do I do?

    If you would like to add a pet to your family - we must first get approval from the owner. Please email us at teams@surewaypm.com with your request.
  • I want to move out, but my roommate wants to stay. What do I do?

    This happens - not a problem. As long as the staying roommate(s) qualify and is willing to remove you from the lease - we would draft an addendum for your removal. You would need to obtain any security deposit you paid from the remaining tenant(s).
  • My lease expiration is coming and I want to move out. What do I do?

    You can log into your portal and change your status to "notice given". We will send you a move out package for your review.
  • Who is responsible for paying for repairs & maintenance requests?

    Most major repairs will be handled by the landlord - minor repairs such as changing light bulbs or batteries in the thermostat would be tenant responsibility. Most repairs under $100 would be tenant responsibility.